A Producing Manager’s Guide to Coaching and Managing Recruiters
“The best boss I ever had.” That is a phrase most of us have said or heard at some point, but what does it mean? What sets a great manager apart from the average manager? There are countless books and articles about the qualities of managers and leaders and whether the two differ, but little has been said about what happens in the thousands of daily interactions and decisions that allows managers to get the best out of their people and win their devotion. This workshop is about teaching you what great managers actually DO.
In this interactive workshop, we will provide you with the real skills to answer the following questions:
- What is my most effective management style?
- What metrics do I track daily, weekly, monthly and annually?
- How do I better utilize metrics information to coach my people?
- Why don’t my sales people do what I tell them to do?
- What single factor has the greatest influence on my people’s development and performance?
- How can I turn sales development into revenue development?
This workshop is designed to help producers, team leaders and billing managers become better at both management and leadership skills. The reality is that most big billers are not necessarily the best managers. They are completely different skill sets and the failure to recognize this fact can quickly create an environment of frustration, low productivity, and costly turnover.
Program Benefits
- Multiple methods of learning: Each workshop includes a workbook, live audio and visuals, role-plays, questions and answers, case study discussions and recommended reading.
- Personalized support: Real-time Manager trainers are on-line to coach each participant at every stage.
- Easily scheduled: Sign in is a simple link sent to your e-mail address.
- No travel required: Can easily fit into a busy schedule. There is no need to leave the office or even leave your desk.
- Attendees: This series is designed for any producer in a management role, no matter the tenure.
- Length: Each session covers one module and is approximately 60 - 75 minutes in length.
Sessions are delivered once a week at the same time for six consecutive weeks. Multiple methods of learning: Each workshop includes a workbook, live audio and visuals, role-plays, questions and answers, case study discussions and recommended reading.
Performance Management Workshop Agenda
Module 1: Leadership vs. Management
Leadership / Management / Coaching Defined
Self Assessment
The Complete Practice Diagnostic Checklist
Module 2: Establishing Standards of Performance
Identifying Your Standards
Performance Management Metrics
The Roadmap for Diagnosing Metrics
Module 3: Essential Coaching Skills
Observing
Questioning
Listening
Providing Feedback
Seeking Agreement
Module 4: The Coaching Meeting
Observed vs. Unobserved Coaching
Planning the Meeting
Reviewing the Meeting
Providing Feedback
Module 5: Difficult Conversations
Course Correction
Dealing with Ethical Issues
Termination
Module 6: Creating a Coaching Culture
Herding Cats
Motivating your Team
Who’s Coaching You?
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